Frequently Asked Questions
Q: Is delivery free on all orders?
A: Delivery is free on main land UK. Please see our Delivery and returns policy for more information for additional charges.
Q: Do you deliver to international?
A: Yes we do. This service will incurr additional international charges. Please refer to our Delivery and Returns policy for more information for charges to countries worldwide.
Q: How long does delivery take?
A: As we know how important it is to get the supplements you need, we aim (but do not guarantee) to deliver all orders the next working day. Orders placed Monday to Thursday before 2:00pm will be delivered the next working day before 6.00pm. Orders received on Friday will be delivered the following Monday and orders placed at the weekend will be delivered the following Tuesday. Customers will be advised at time of order if this is the case. London Supplements cannot be held responsible for any consequential loss due to late or non-delivery.
Q: How do I shop online with London Supplements?
A: Shopping with London Supplements online is simple. For your ease you can browse via category, or click straight to your favorite brands. Once you have made you choices, simply place the items in your basket and move onto the shopping cart (top right hand of the page) this will take you to three steps entering your details through to check-out.
Q: How do I register an account?
A: It’s easy, find the supplements you require and click add to basket. Click on View cart / Checkout, this will lead you to the shopping cart. Once you have entered your personal details you will be required to enter a user name of your choice and a password. This can be used later to check past buying history or dispatch status. For future purchases you will be able to simply log on and pay for your goods in 3 simple stages making checkout much simple and quick.
Q: How do I read and use reviews?
A: Click on the supplement of your choice, then click the review tab. You can enter your own review to help other members find the best supplements in the future.
Q: What do you do with my personal details?
A: At Elite Supplements we endeavour to keep your personal details completely private and secure. We do not work with any other third party or give out your details to any other companies. We do however file your e-mail for future e-mail campaigns and Athlete newsletters (these can be opted out of at any time).
Q: Is it secure to order online? Will people see my card details?
A: It is 100% safe to shop with elite-supplements.co.uk. Once you have picked your products and entered your details you are passed on to Sage Pay secure server page to enter payment details. These details are immediately encrypted and processed. We do not manually process card details through a terminal or store card details on a server. We believe our system to be of the very latest method to date.
Q: What time of day will my order arrive?
A: We use Royal Mail for smaller items such as Capsule products and Creatine up to 1kg. These should arrive with you at your normal “Post Man” delivery time. For larger items over 1kg we use parcelforce, they operate between 9.00am and 8.00pm at night.
Q: Can I have it sent to my work address and would I need to sign for it?
A: Yes you can, most of the customers takes advantage of this. Alternatively you can request on the shopping cart for your supplements to be left safe with a neighbour. Yes all items do have to be signed for.
Q: Are all you items in stock?
A: We are fortunate to have an excellent network of suppliers so usually if we are out of stock it takes no longer than 2 working days maximum to re-order the stock in. No company can ensure to never be out of stock of anything, but we can ensure that we are very quick to restock the products. We do also notify you right away if the item or items are out of stock.
Q: What if my Supplements are damaged in the post?
A: Your goods are insured. If you are not 100% happy with your goods upon receipt, then please inform us within 24 hours and provide an image. We will replace your damaged goods.
NON Delivery - Return to Sender
All parcels returned as undelivered will have the cost of the product refunded, a fee of £6.50 is applied for the return shipping from the dedicated courier, these fees are unnavoidable and must be paid. if you wish for the item to be redespatched there will be a further delivery fee applied before the goods are resent. please ensure someone is home to sign for your goods, login and track your order often to ensure you know when the item will be delivered to avoid unnecessary fees.
Free Delivery items will also have a return fee of £5 administration fee applied, as the cost of delivery has been applied to your order